Refund policy

Thank you for shopping with Decorelse, where we take pride in offering premium home décor products. Please carefully review our refund and return policy below:

We currently do not accept returns or exchanges for products once they have been delivered. However, if you receive a damaged product or the wrong item, we are here to assist you. Kindly share an unboxing video or pictures from different angle of the product as proof, and after verification, we will either send a replacement or provide a coupon code equivalent to the product's value, allowing you to choose something else from our collection. Your satisfaction is important to us, and we’re committed to resolving any such issues promptly.

Process for Reporting Issues
If you receive a damaged product or the incorrect product, kindly follow the steps below:

For Breakage:

• To help us address any issues with damaged or incorrect products, please provide a complete, unedited unboxing video that clearly shows the breakage or error. If you were unable to record an unboxing video, you can share clear pictures of the product from different angles as an alternative. This helps us verify the issue and take the necessary steps to resolve it efficiently.

• Submit the video or pictures as proof of the product's condition upon delivery.
• All details should be submitted within 48 hrs. of receiving the product.

For Incorrect Product Received: 

• Submit a complete, unedited unboxing video or pictures showing the product you received.
• Provide proof of the order details to verify the discrepancy.
• All details should be submitted within 48 hrs. of receiving the product.

Communication Channels:
All issues related to breakage or incorrect product received must be reported exclusively via:

support@decorelse.com
Whatsapp : +91 7859805589

Resolution Options

Once we verify the issue through your submitted evidence:

For Breakage:

• Replacement:
  

  We will provide either a replacement of the same product or a coupon of equivalent value, based on your preference. You are welcome to choose the option that is most convenient for you.

• In Case of Unavailability:
  If the same product is unavailable, we will offer you a discount coupon or store credit equivalent to the value of the damaged product.

In case of product does not match the order:

• Correct Product Delivery:
  We will ensure the correct product is delivered at no additional cost.
• In Case of Unavailability:
  If the correct product is unavailable, we will offer you a discount coupon or store credit equivalent to the product’s value.
  

Decision Authority
Please note that all decisions regarding breakage claims, incorrect product received  resolution, replacements, or compensation will be made at our discretion based on the provided evidence and situational factors.

Contact Us
For further assistance, you can reach us at:

WhatsApp: +91 78598 05589
Email: support@decorelse.com

We appreciate your understanding and cooperation. Thank you for choosing Decorelse!